This Privacy Policy explains how CanyonCrux ("we," "us," "our," or the "App") collects, uses, shares, and protects your information when you use our mobile application and related services (the "Service"). By using the Service, you agree to the practices described in this Policy. This Policy should be read together with our Terms and Conditions.
1. Information We Collect
1.1 Information You Provide
Account Information: Name and email address, required at sign-up
Profile Information: Optional details such as a profile photo, bio, certifications, licenses, and affiliations you choose to add
User Content: Text posts, images, comments, forum posts, and direct messages you create or send through the App
Communications: Information you provide when contacting our support team
1.2 Information Collected Automatically
Location Data: With your permission, we collect precise or approximate location data from your device to power fitness tracking (routes, distance, pace, elevation) and to display your current location on the in-app map
Usage Data: How you interact with the App, including features used, posts viewed, and time spent
Device Information: Device type, operating system, unique device identifiers, and mobile network information
Log Data: IP address, access times, app crashes, and other diagnostic data
1.3 Information From Other Users
Other users may share information about you, such as tagging you in posts, sending you direct messages, or mentioning you in forums.
2. How We Use Your Information
Purpose
Data Used
Create and manage your account
Name, email
Provide fitness tracking features (routes, distance, elevation)
Location data
Display your current location on the in-app map
Location data
Enable posting, viewing, and interacting with forum/social content
User Content, profile information
Enable direct messaging and forum communication between users
Messages, account information
Display certifications and affiliations on your profile
Profile information
Improve and maintain the App
Usage data, device information, log data
Respond to support requests
Contact and communication information
Enforce our Terms and Conditions and detect misuse
All data types as needed
3. How We Share Your Information
3.1 With Other Users
Depending on your privacy settings, the following may be visible to other users of the App:
Your profile information, including name, certifications, and affiliations
Posts, images, and text you share to forums or social pages
Location or activity information you choose to share publicly (e.g., a completed fitness route)
Direct messages and forum posts you send, visible to their intended recipients or audience
3.2 With Third Parties
We may share information with:
Service Providers: Vendors who help us operate the App (e.g., hosting, analytics, customer support, mapping providers)
Legal Authorities: When required by law, legal process, or to protect the rights, safety, or property of CanyonCrux, our users, or others
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
We do not sell your personal information to third parties.
3.3 Third-Party Links
The App contains links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Any information you provide after leaving the App through such a link is governed by that third party's privacy policy, not this one.
4. Location Data — Additional Detail
Location data is central to certain App features. Specifically:
You will be prompted to grant location permissions through your device's operating system before location-based features are activated
You can grant location access "while using the app" or "always," depending on your device, and can change this at any time in your device settings
Disabling location access will disable or limit fitness tracking and map display features but will not prevent you from using other parts of the App
Historical location/activity data may be retained to allow you to view past fitness activity, and may be deleted by you within the App or upon account deletion
5. Your Choices and Rights
Account Information: You may update your name, email, or profile information at any time within the App
Location Permissions: Controlled through your device settings
Privacy Settings: You may control who can view your posts, profile, and shared activity
Direct Messages: You may block or report other users who message you inappropriately
Account Deletion: You may request deletion of your account and associated data by contacting us or using the in-App deletion feature
Data Access/Portability: Depending on your jurisdiction, you may have the right to request a copy of your personal data or request correction or deletion
Residents of certain jurisdictions (e.g., the European Economic Area, United Kingdom, California) may have additional rights under applicable law (such as GDPR or CCPA). To exercise any of these rights, contact us using the information in Section 9.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. User Content you post publicly may persist after account deletion if it has been shared, reposted, or cached by other users.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
CanyonCrux is not directed at children under [13/16], and we do not knowingly collect personal information from children under that age. If we learn we have collected such information, we will take steps to delete it.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at [support email/address].
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy in the App and updating the "Last Updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.